Please bear with me, my background is in graphic design, not audio, but I'm trying to use Audition CS6 to re-save an mp3 file as a wav file to use on a Zultys phone answering system and it keeps giving them the same error message when they try to install it on the phone.
I'll post a screenshot of the error below.
I know I saved it from Audition as a Wave PCM, 8000 Hz Mono, 8 bit, Wave Uncompressed 8-bit Integer.
8000 Hz equals 8kHz, right?
Do you see where it says, "Supported format: Mone..." in the error message?
I thought that was referring to Mono, but if it isn't, does anyone know what else that might mean?
I don't know how they set up this phone system, but I wondered if it might have been manually programmed and someone mis-typed "Mone" instead of "Mono", so maybe it's looking for a format that doesn't exist.
Does that sound possible?
They tell me we can't call Zultys for support because they will charge $500.
The other weird thing is that I clicked on the properties of the sound files I created as well as a sample sound file that had been used on the phone system before, and they all say they are 64kbps, not 8 bit. But I know I saved mine as 8 bit. Or is 8 bit equal to 64kbps?
Any help or advice would be greatly appreciated!
Thanks!