Sorry kids, just have to vent a minute about Adobe Audition assistance...
I started with sending an email about my issue with Audition and received a fairly quick response in the form of a pdf file. Cool. Except their "simple resolution" was beyond obvious and one that I've already tried...several times. I decided to call tech support for a live person who could talk me through something that I might be missing. After spending more than five minutes getting the tech to understand my name is Tommy not Tammy he decided to send me to a specialist that will help me resolve my issue with Audition.
So, after wasting the better part of an hour on the phone with a "technical expert" I still do not have a resolution to my issue. There are so many things wrong with tech support for Audition that my head is spinning. I'm sure India has some very talented workers, I'm very sure the folks of India work for pennys a day. But, I'm sorry after being transfered several times to get me to the best "expert" to assist with my signal input issue, after explaining it very slowly three times, their experts best suggestion was to try un-docking or to maximize the level meter. WHAT??????
I need to know why I'm unable to control my input signal in multi-track mode not how to move the level meter!!
To top it all off, this technical expert disconnected the call. Accidentally? If so, that's scary for someone who is supposed to be a technical expert with Adobe products, software and technology. On purpose? If so, flippin' shame on her, shame on Adobe.
I lilke Adobe products but this is just wrong. We're failing economically here in California, just like the rest of America, and for a San Jose California company to send jobs to India while our unemployment is at double digits is just wrong. And to top it off, from my experiences, these "experts" are clueless.
I've wasted my time, still don't have a resolution to my issue and I'm very disappointed in Adobe on so many levels.