Howdy, I'm new to the forums and the Adobe community but I have been using Adobe programs since CS4 and have recently made the switch to CC a few weeks ago.
I only downloaded Audition so I thought this would be the place to post this query.
When I got CC everything went smoothly and installed without a hitch, however, after a few weeks of not using it, I went back with another project only to discover that all of the CC files went missing off of my computer, as in, no trace, none at all. I still have flash player for the internet but that' s it.
When I went back to reinstall CC, I downloaded it and all the files seemed to transfer, but when I would go to installation manager and hit install, everything looked like it worked, it would show the progress bar and everything, but when it "finished" a pop up would appear saying "Error 1: failed to install".
I contacted support and this is what happened next
(below is a complete transcript of the exchange)
| Chat start time | Jul 20, 2015 1:54:29 PM PST |
| Chat end time | Jul 20, 2015 2:23:55 PM PST |
| Duration (actual chatting time) | 00:29:25 |
| Operator | Naveen |
Chat Transcript |
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Naveen'
Naveen: Hello. Welcome to Adobe Technical Support.
Naveen: Hi Mark,
Mark: hello, ive been having an issue with downloading Creative Cloud, when I try to install the downloader I keep getting the same error
Naveen: okay
Naveen: I see that you are getting error 1 while downloading the CC
Naveen: Thank you for confirming.
Naveen: I will be glad to check and help you in this issue.
Naveen: In this case I will assist you my best and try to get your issue resolved as soon as possible.
Naveen: Are you using windows or Mac OS?
Mark: windows
Mark: windows 7 specifically
Naveen: okay
Naveen: Are you on any corporate network?
Mark: no, its my home computer and network.
Naveen: okay
Naveen:https://creative.adobe.com/products/creative-cloud
Naveen: Please use the above link to download and install the CC desktop app
Naveen: Let me know once you have installed it
Naveen: I will remain online for you.
Naveen: Please try to use the download link using different web browser
Naveen: Also clear browser history and cookies
Mark: ok hang on a sec
Naveen: okay
Mark: ok it's initializing right now
Mark: nope, same error as before unfortunately
Naveen: okay
Mark: for the record I've tried on Chrome and Explorer
Naveen: okay
Naveen:http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Naveen: Please use the above link to download and install Adobe application manager
Naveen: Let me know once you have installed it
Mark: ok
Mark: done
Naveen: Please launch the Adobe application manager
Mark: ok, so I downloaded it from that link and now I have a folder marked "application manager 9.0", it has a setup.exe that I pressed but everytime the progress bar finishes I dont see anything new.
Mark: I searched in the search programs
Naveen: Please install it by clicking on setup.exe
Mark: i tried again, after the progress bar disappeared after it finished downloading nothing happened.
Naveen: Okay
Naveen:Click here to download Adobe uninstaller
Naveen: Please download the Adobe uninstaller and uninstall the CC desktop app
Naveen: Let me know once you have done
Mark: ok
Mark: it did it but there's a message window that says "Uninstallation of Creative Cloud desktop completed with errors"
Naveen: okay
Naveen:https://creative.adobe.com/products/creative-cloud
Naveen: Please use the above link to download and install the CC desktop app
Naveen: Let me know once you have installed it
Naveen: I will remain online for you.
Mark: yikes, same error message as before
Naveen: okay
Mark: every time I look for adobe programs even after "installing" them I can't find anything.
Naveen: okay
Naveen: Now please try to use the Adobe uninstaller again and uninstall the CC desktop app
Mark: done
Naveen:https://creative.adobe.com/products/creative-cloud
Naveen: Please use the above link to download and install the CC desktop app
Naveen: Let me know once you have installed it
Naveen: I will remain online for you.
info: Your chat transcript will be sent to markian55@hotmail.com at the end of your chat.
Mark: I'm afraid it failed again.
Mark: I think I'll visit the forum and see if anyone else has been having similar issues
Naveen: Sorry for it.
Naveen: Please uninstall using uninstaller again
Mark: thank you |
I am at a complete loss.
Any help would be greatly appreciated!