Supply General Information about the Crash
- What were you doing when it crashed?
- What have you done since you last launched the application?
- If it crashes with a plug-in or a file, supply information about the plug-in or file.
- Has anyone else experienced the crash? Anyone else on the forums, or perhaps a friend that also owns Audition?
- Was there an error message? Post a screenshot.
Supply Information about your System
| Mac OS X | Windows |
|---|---|
Go to "About This Mac"
Press [ More Info... ] to launch the System Profiler
| Go to the Start Menu > (All) Programs > Accessories > System Tools > System Information  |
Save the profile to a file.  | Save the System Information to a file.
|
Supply Information about the Crash
| Mac OS X | Windows |
|---|---|
Copy the text from the OSX Crash Log, supply this information with any crash report.
| When the application has crashed, before doing anything else, you'll want to create and supply a crash dump. (See next post)
|
Go ahead and still submit the crash report through the OSX crash reporter as well as the Adobe Crash Reporter Tool. Be sure to supply comments that answer the questions mentioned above. | Go ahead and still submit the crash report through the Windows Error Reporter. |
