Two weeks ago I tried to change my subscription, and Adobe erroneously charged me a full year's cloud membership. Trying to cancel that charge took me several phone calls and multiple chats, all of them assuring me the issue had been resolved. It was not, and only today did someone confirm that the charge had finally been reversed. I can't believe Adobe, which makes such great products, can have such incompetent support. At least the supervisor who helped me today had a clue and was able to help me, but now it will have been almost a month before I get my money back. Epic fail.
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